Use case Caudalie

Over the last 20 years, Caudalie has become a major cosmetics brand on the market thanks to its innovative products based on care formulas drawn from vines and grapes.

"Our calling is to be listening to our customers and answer their questions efficiently."Marine Ricklin, Customer Service Manager, Caudalie.

Discover how Caudalie :

- Benefits from a unique platform for its consumer service, over all countries
- Provides a personalised answer to each customer
- Included its customer loyalty program in its consumer service
- Has access to high added-value reporting for all services in the company

Have a nice reading!

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Caudalie

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Caudalie

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